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DocuTrad · Traductions certifiées et officielles
client@docutrad.fr · +33 7 57 82 68 24
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Currency
DocuTrad · Traductions certifiées et officielles
client@docutrad.fr · +33 7 57 82 68 24
DOCUTRAD – simplified joint-stock company (SAS) – RCS Paris 106 245 426
Registered office: 78 avenue des Champs-Élysées, Bureau 326, 75008 Paris, France
Email (GDPR): client@docutrad.fr
This policy describes how DocuTrad collects – uses – stores and protects the personal data of website visitors and clients (individuals and professionals) – including via forms – the file-upload tool and review modules
Identity & contact: surname – first name – email – phone – postal address
Documents submitted (via form/email and UploadKit): items and files required to perform the services (textual content and metadata)
Order & billing data: services ordered – quote/invoice number – purchase history
Payment: processed via Shopify Payments (DocuTrad neither stores nor accesses full card data)
Customer reviews: name/pseudonym – rating – comment – date – via Trustpilot and/or Google Reviews
Technical data & cookies: technical identifiers – browsing events – cookie consent choices
Performance of the contract (GDPR art. 6-1 b): receiving and handling requests – quotes – production/delivery – customer support
Legal obligations (art. 6-1 c): invoicing – accounting – fraud prevention – legal retention
Legitimate interest (art. 6-1 f): site improvement & security (technical logging – abuse prevention) – requesting reviews after purchase and displaying reviews (Trustpilot/Google) – dispute and debt management
Consent (art. 6-1 a) where required: non-essential cookies – email marketing if enabled
Individual clients: docutrad acts as data controller
Professional clients/administrations: docutrad may act as a processor on written instructions (confidentiality agreement on request)
Main processors: Shopify (hosting, e-commerce back office and payment via Shopify Payments) – UploadKit (secure file upload) – Trustpilot / Google (collection/display of reviews) – Data is not resold – Disclosure to authorities only where required by law
Some providers may transfer data outside the EU/EEA – Such transfers are covered by appropriate safeguards (countries with an adequacy decision and/or Standard Contractual Clauses – SCCs) – The privacy policies of Shopify – Trustpilot – Google detail these mechanisms
Translation documents: kept strictly for the time needed to perform the service (unless a legal obligation or express request for retention/documentation applies) then deleted
Files uploaded via UploadKit: kept for the duration of order processing then deleted/purged according to our procedures
Accounting/invoices: 10 years (legal obligation)
Customer reviews: kept as long as they reflect a recent and useful purchase experience (and until a removal request compliant with the review platform's rules)
Marketing (if enabled): until consent is withdrawn
Technical logs: limited period necessary for security and audit
You have the rights of access – rectification – erasure – objection – restriction – portability – and post-mortem directives – To exercise your rights: client@docutrad.fr – In the event of an unresolved difficulty – you may refer the matter to the CNIL (www.cnil.fr)
Appropriate technical and organisational measures: HTTPS – access control – pseudonymisation where relevant – backups – minimisation principles – Payments are processed securely by Shopify Payments – Hosting is provided by Shopify – Audits and tests are carried out as needed
On arriving at the site – a banner lets you accept all – refuse all or configure non-essential cookies (equal choices) – You can change your preferences at any time via the "Manage cookies" link in the footer – Certain features (advanced audience measurement – marketing) are only triggered with your consent
Following an order – docutrad may invite you to leave a review (legitimate interest) – Published reviews remain the responsibility of their authors and are hosted by Trustpilot and/or Google – docutrad may moderate any clearly unlawful review (abusive – defamatory – discriminatory – unrelated to a genuine experience)
Our services are intended for adults – Any request involving a minor must be made by a legal representative
For any question or to exercise your rights: client@docutrad.fr – A complaint may be filed with the CNIL
This policy may change (the most recent version is published on the website) – Last updated: 28 June 2026
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These General Terms and Conditions of Sale (GTC) govern every order for Services placed with DOCUTRAD (SAS) via the website docutrad.fr.
Last updated: 28 June 2026
DOCUTRAD – simplified joint-stock company (SAS) with share capital of €1,000
Registered with the Paris Trade and Companies Register under number 106 245 426 – APE 7430Z (Translation and interpretation)
Intra-community VAT no.: FR 13 106 245 426
Registered office: 78 avenue des Champs-Élysées, Bureau 326, 75008 Paris, France
Email: client@docutrad.fr – Tel.: 07 66 84 41 92
"Services": translation (sworn and non-sworn), interpretation and related services (apostille on request, paper delivery).
"Client": a consumer or professional ordering a Service.
"Quote": a written proposal specifying price, deadlines, deliverables and conditions.
These GTC govern every order placed with docutrad. They prevail over the Client's purchasing terms, unless otherwise agreed in writing.
Quote (valid for 30 days unless otherwise stated). The order is formed by: (i) express acceptance of the quote (signature/validation) and (ii) payment due upon ordering (unless otherwise stipulated).
docutrad may refuse/suspend an order in the event of illegible/unlawful/incomplete documents, risk of fraud or non-payment. Electronic validations and exchanges constitute proof.
File upload (UploadKit): the Client remains responsible for the files submitted (accuracy, legibility, absence of viruses, legality). Defective files may delay delivery.
Services: sworn and non-sworn translation; interpretation; options (apostille on request; paper delivery by carrier).
Default deliverable: signed PDF sent by email. Any specific format/layout must be stated in the quote.
Prices are shown in euros, all taxes included (incl. VAT). VAT is applied at the rate in force (20%).
Payment is made online, upon ordering:
Exceptionally, in the event of deferred payment granted to a professional client, any delay gives rise, in accordance with Article L441-10 of the French Commercial Code, to interest at the statutory rate and to a fixed recovery indemnity of €40.
Deadlines in business days, indicative; information provided in the event of foreseeable delay.
No liability in the event of force majeure (French Civil Code, art. 1218) or the Client's failure (missing information/documents, payment not received).
In the event of non-payment or insufficient information, performance is suspended.
In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to services that are clearly personalised or performed before the end of the withdrawal period.
As translation is bespoke work, no withdrawal is possible once the work has been validated and started.
Delivery by email (PDF) or, if selected, paper delivery by carrier (the carrier's terms and deadlines apply).
Written complaint to client@docutrad.fr within 5 business days after delivery (objective and precise errors; stylistic nuances excluded).
In the event of an administrative refusal related to form (e.g. formal wording), docutrad may reissue free of charge within 30 days following delivery, without any change of substance or addition of new information.
docutrad keeps the documents submitted confidential and does not disclose them to unauthorised third parties, save where required by law.
By default, delivery is by email; a secure channel is available on request.
The Client guarantees that the files submitted contain no unlawful/infringing/virus content (including via UploadKit).
Subject to the rights in the source work, the translation constitutes a protected work (French Intellectual Property Code, L112-3).
docutrad grants the Client a non-exclusive, worldwide, non-transferable licence to use it, limited to the agreed purpose.
Any assignment of economic rights requires a written agreement (scope, duration, remuneration).
docutrad provides a translation that is faithful and compliant with the order.
No liability for any misuse of the deliverable or for a refusal by an authority due to requirements that were not communicated or that fall outside the service.
Liability is limited to proven direct damage, capped at the price paid for the Service.
Reviews are published via third-party platforms; they remain the responsibility of their authors. docutrad may request a review after purchase and moderate/report clearly unlawful reviews (abusive, defamatory, discriminatory, unrelated to a genuine experience).
In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, any consumer Client may, free of charge, refer an unresolved dispute to a mediator.
Mediator: MÉDIATION CONSOMMATION DÉVELOPPEMENT – Centre d'Affaires Stéphanois, Immeuble l'Horizon, Esplanade de France, 3 rue J. Constant Milleret, 42000 Saint-Étienne – www.medconsodev.eu
French law. French courts have jurisdiction, subject to the mandatory public-order provisions protecting consumers.
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