FAQ – Frequently asked questions about our translation services

What a certified translation is, and where it is valid

A certified translation is produced by a translator sworn before a court of appeal. It is certified as a true copy of the original and is accepted by public authorities and courts, in France and abroad.

Yes ✅. The PDF signed and stamped by the sworn translator has full legal value once printed. It is accepted by public authorities. If you would still like to receive the original paper copy, we offer postal delivery by DHL (+15 €).

Documents we translate and international recognition

We translate all types of official and administrative documents, including:

  • Birth, marriage and death certificates
  • Criminal record extracts, passports, identity cards
  • Diplomas, academic transcripts, certificates
  • Contracts, articles of association, court decisions

Yes. Our translations are valid in the countries party to the 1961 Hague Convention, and are accepted in France and internationally. Some countries may also require an apostille (available as an option at 15 € per document).

Pricing, turnaround times and options (apostille, postal delivery)

Most translations are delivered within 24-48h after approval and payment. For large documents, a specific turnaround time is confirmed with your quote.

€27 per page, whatever the language combination. All 77 combinations are charged the same.
What changes the total:

  • The number of pages in your document
  • The options you choose (apostille, postal delivery)

Yes, and at no extra cost. If you need delivery in under 24 hours, tell us before ordering, on WhatsApp, by phone or from the quote page: priority handling is free.

An apostille is an international certification confirming the validity of a public document. It is often required when your documents are used abroad. 👉 If you are unsure, our advisers can guide you free of charge.

Yes. For orders covering several documents or large volumes, we offer preferential rates. Contact us for a tailored quote.

Ordering, tracking and invoicing

An invoice is generated automatically with every order. You can also request one by email and we will send it to you as a PDF.

As soon as your order is confirmed, you receive a confirmation email with the details. You are also notified by email as soon as your translation is ready and sent.

An order can be cancelled or changed as long as translation work has not started. Once work is under way, cancellation is no longer possible, but we remain flexible about adjusting certain options (e.g. postal delivery).

Confidentiality and special documents

Yes ✅. Every document you entrust to us is handled in strict confidence. Only the sworn translator assigned to your file has access to it.

In that case we may ask you for a typed transcription or a clearer copy, so as to avoid any error.
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