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These General Terms and Conditions of Sale (GTC) govern every order for Services placed with DOCUTRAD (SAS) via the website docutrad.fr.
Last updated: 17 August 2026

1. Identification of the provider

DOCUTRAD – simplified joint-stock company (SAS) with share capital of €1,000
Registered with the Paris Trade and Companies Register under number 106 245 426 – APE 7430Z (Translation and interpretation)
Intra-community VAT no.: FR 13 106 245 426
Registered office: 78 avenue des Champs-Élysées, Bureau 326, 75008 Paris, France
Email: client@docutrad.fr – Tel.: 07 57 82 68 24

2. Definitions

"Services": translation (sworn and non-sworn), interpretation and related services (apostille on request, paper delivery).
"Client": a consumer or professional ordering a Service.
"Quote": a written proposal specifying price, deadlines, deliverables and conditions.

3. Purpose & scope

These GTC govern every order placed with docutrad. They prevail over the Client's purchasing terms, unless otherwise agreed in writing.

4. Order – Formation of the contract

Quote (valid for 30 days unless otherwise stated). The order is formed by: (i) express acceptance of the quote (signature/validation) and (ii) payment due upon ordering (unless otherwise stipulated).
docutrad may refuse/suspend an order in the event of illegible/unlawful/incomplete documents, risk of fraud or non-payment. Electronic validations and exchanges constitute proof.
File upload (UploadKit): the Client remains responsible for the files submitted (accuracy, legibility, absence of viruses, legality). Defective files may delay delivery.

The deadlines shown on the website are standard deadlines. Any request for a shorter deadline (urgent or "express" service) must be confirmed in writing as feasible by docutrad before the order is placed. docutrad reserves the right to refuse any request whose deadline or conditions are materially unachievable (for example a sworn translation required in less than one business day). In the event of refusal, any sum already paid is refunded in full; such refusal, occurring before any performance has begun, constitutes neither an order nor a contractual breach by docutrad.

5. Services & deliverables

Services: sworn and non-sworn translation; interpretation; options (apostille on request; paper delivery by carrier).
Default deliverable: signed PDF sent by email. Any specific format/layout must be stated in the quote.

6. Price & payment

Prices are shown in euros. For Clients established in the European Union, prices are inclusive of all taxes, VAT being applied at the rate in force (20 %). For Clients established outside the European Union, prices are exclusive of taxes, as the service is not subject to French VAT.
Payment is made online, upon ordering:

Exceptionally, in the event of deferred payment granted to a professional client, any delay gives rise, in accordance with Article L441-10 of the French Commercial Code, to interest at the statutory rate and to a fixed recovery indemnity of €40.

7. Deadlines – Maintenance/force majeure – Suspension

Deadlines in business days, indicative; information provided in the event of foreseeable delay.
No liability in the event of force majeure (French Civil Code, art. 1218) or the Client's failure (missing information/documents, payment not received).
In the event of non-payment or insufficient information, performance is suspended.

8. Right of withdrawal (consumers)

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to services that are clearly personalised or performed before the end of the withdrawal period.
As translation is bespoke work, no withdrawal is possible once the work has been validated and started.

9. Delivery

Delivery by email (PDF) or, if selected, paper delivery by carrier (the carrier's terms and deadlines apply).

10. Complaints – Reissue in the event of administrative refusal

Written complaint to client@docutrad.fr within 5 business days after delivery (objective and precise errors; stylistic nuances excluded).
In the event of an administrative refusal related to form (e.g. formal wording), docutrad may reissue free of charge within 30 days following delivery, without any change of substance or addition of new information.

11. Confidentiality & prohibited content

docutrad keeps the documents submitted confidential and does not disclose them to unauthorised third parties, save where required by law.
By default, delivery is by email; a secure channel is available on request.
The Client guarantees that the files submitted contain no unlawful/infringing/virus content (including via UploadKit).

12. Intellectual property – Rights in the translation

Subject to the rights in the source work, the translation constitutes a protected work (French Intellectual Property Code, L112-3).
docutrad grants the Client a non-exclusive, worldwide, non-transferable licence to use it, limited to the agreed purpose.
Any assignment of economic rights requires a written agreement (scope, duration, remuneration).

13. Liability – Limitation

docutrad provides a translation that is faithful and compliant with the order.
No liability for any misuse of the deliverable or for a refusal by an authority due to requirements that were not communicated or that fall outside the service.
Liability is limited to proven direct damage, capped at the price paid for the Service.

14. Customer reviews (Trustpilot / Google Reviews)

Reviews are published via third-party platforms; they remain the responsibility of their authors. docutrad may request a review after purchase and moderate/report clearly unlawful reviews (abusive, defamatory, discriminatory, unrelated to a genuine experience).

Reviews must relate to a genuine service experience. In accordance with the rules of the platforms concerned, docutrad reserves the right to report any review concerning a request that was refused before any performance began and refunded in full (in particular a request with a materially unachievable deadline), as no service was provided in that case.

15. Consumer mediation

In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, any consumer Client may, free of charge, refer an unresolved dispute to a mediator.
Mediator: MÉDIATION CONSOMMATION DÉVELOPPEMENT – Centre d'Affaires Stéphanois, Immeuble l'Horizon, Esplanade de France, 3 rue J. Constant Milleret, 42000 Saint-Étienne – www.medconsodev.eu

16. Applicable law – Jurisdiction

French law. French courts have jurisdiction, subject to the mandatory public-order provisions protecting consumers.